Service Centre

KAIBEITE is committed to providing customers with professional, comprehensive services at every stage — from pre-sales consultation through production follow-up to long-term after-sales support. Our goal is to deliver not just a quality transformer, but a complete power solution you can rely on.

Pre-sales Service

Our experienced technical and sales team is ready to assist you with transformer selection, application analysis, and technical parameter interpretation. Whether you are planning a new power project or upgrading an existing installation, we will provide tailored advice and customised solutions based on your specific requirements.

KAIBEITE offers fully customised transformer designs across a wide range of specifications:

Winding material: We manufacture both copper-wound and aluminum-wound transformers, as well as hybrid winding designs (copper HV + aluminum LV, or aluminum HV + copper LV). Our engineers recommend the most suitable conductor based on your budget, weight constraints, thermal requirements, and destination market regulations.

Loss levels: We offer four energy-efficiency tiers — Standard, Medium, Low, and Ultra-Low Loss — so you can precisely balance capital cost against long-term energy savings. Ultra-low-loss models use amorphous alloy cores and are ideal for 24/7 grid supply or markets with strict energy-efficiency regulations (e.g. EU Tier 2, IEC 60076-20).

Voltage and capacity: Transformers rated up to 35 kV, with fully customised power ratings (kVA) to match your load profile.

After receiving your enquiry, our sales team will respond within 24 hours by email, phone, or online communication.

In-sales Service

Professional quotation: Based on your confirmed technical specifications, our engineers and sales staff will prepare a detailed, itemised quotation — including winding type, core material, loss level, applicable standard (IEC, GB, CE, or other), and delivery schedule.

Production follow-up: Once an order is placed, we track progress throughout the manufacturing process. We maintain long-term relationships with qualified raw-material suppliers to guarantee on-time delivery without compromising quality.

Quality inspection: Every transformer undergoes strict factory testing before shipment in accordance with IEC procedures, including ratio test, insulation resistance, no-load loss, load loss, and impedance voltage. A full factory test report is provided with every unit. KAIBEITE holds ISO 9001, ISO 14001, and CE certifications.

After-sales Service

KAIBEITE provides comprehensive after-sales support to ensure trouble-free operation throughout the transformer’s service life.

During the warranty period, if any defect is found under normal operating conditions, we will arrange repair or free replacement of the affected components. Our technical team is available to assist with installation guidance, commissioning advice, and fault diagnosis remotely or on-site.

We welcome feedback at any time and maintain ongoing communication with our customers to continuously improve product quality and service standards. Please contact us — we will provide you with a total solution for your power needs.

Contact: info@byttransformer.com  |  +86 18790806251